Answers to common questions about bookings, payments, refunds, and policies on Bookright.ng.
How do I know my booking is confirmed?
After successful payment, you’ll receive a confirmation message and reference number. You can also view your booking details in your Bookright.ng dashboard.
Can I cancel or change my booking?
Yes, depending on the hotel’s policy. Some bookings allow free cancellation within a set period, while others are non-refundable. Always check the hotel’s cancellation policy before paying.
Do I get a full refund if I cancel?
No, Bookright.ng refunds 75% of the booking amount when cancellation is made within the allowed time. A 25% service fee applies to cover processing and administrative costs which is non-refundable.
What payment methods do you accept?
We accept debit/credit cards, bank transfers, and online wallet payments. All transactions are secure and encrypted.
Can I book for someone else?
Yes. Simply enter the guest’s details during booking. Ensure all names match their valid ID to avoid check-in issues.
Are prices on Bookright.ng the same as the hotel’s direct rates?
Our prices are negotiated and often discounted, meaning you may pay less than walk-in rates. Prices are shown in Naira unless otherwise stated.
What if I don’t show up at the hotel?
If you fail to check in without prior cancellation, your booking will be marked as a “no-show” and no refund will be issued.
Can I change my check-in or check-out dates?
Date changes depend on hotel availability and policy. Please contact our support team to request a modification.
What if the hotel cancels my booking?
If the hotel is unable to honor your booking, Bookright.ng will:
Find a replacement hotel of similar or better quality, or
Provide a full 100% refund immediately.
Do you offer discounts or loyalty rewards?
Yes! Sign up for our BookRight Loyalty Program to enjoy exclusive member discounts, early access to deals, and referral bonuses.
What if I arrive late?
Hotels usually hold your room until a certain time. If you expect to arrive late, contact Bookright.ng – Find Your Perfect Stay – to ensure your booking remains valid.
What is your check-in policy?
Most hotels allow check-in by 2:00 PM, and check-out by 12:00 PM. However, this varies by property and will be stated on your booking confirmation.
Can I make a group booking?
Yes. For group bookings (5 rooms or more), please contact our corporate booking desk at reservations@bookright.ng for special rates and assistance.
Do prices include taxes and service charges?
Yes, unless otherwise stated. Some hotels may charge local taxes or tourism fees at check-in, which are not controlled by Bookright.ng.
Are prices the same for all guests?
Prices may vary depending on room type, date, location, and promotions. Discounts and deals are automatically applied at checkout when available.